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Content Help Topics:
How do I track my order?

The most current summary for all your orders is always available in Your Account, or you can call us at 1-888-628-8166. Back To Top

How do I cancel my order?

You can request a cancellation anytime before your item ships and we will make every effort to honor your cancellation request. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply contact us for a RMA.

Please note that special order or volume order may not be able to cancel depends vary on manufactures policy. Back To Top

How Do I Put in a Rush Order?

On the check out page, please specific the MUST ARRIVE date. Or call our customer service at 1-888-628-8166 to put in a rush order. There is no additional fee for rush order. Back To Top

How do I create an account?

You can go to this sign up page directly. Back To Top

How do I edit my account information?

  1. First login into your account
  2. Click on "My Account" on the top of the page
  3. Then you would see your information on this page
Or click here to go to My Account. Back To Top

U.S. Shipping Rates and Times

We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. That total shipping charge will be displayed on the last page of the order form, before you submit your order. The shipping time will be based on the types of fright method you selected. Back To Top

My product is missing parts

Please email us at service@direct-lighting.com or call us at 1-888-628-8166 or 909-673-0802 we will help you on this. Back To Top

When will my order be shipped?

Depending on the inventory level, some of the products we ship out right away on the same day you purchase. Sometimes it will be shipped out from manufacture directly. In that case, it would take 3-5 days before your products are shipped out. Back To Top

What if item is received in DAMAGED condition?

If delivery driver has not yet left your location:
Please ensure the driver make a note on the delivery paperwork to indicate the item has been received in DAMAGED condition. Then you refuse the shipment. The driver will then take the damaged item and return it to us. Once we receive the return item, we will issue you a replacement or a refund without any extra fee.

If discovered after the driver left:
In the event of damage to your products it is required by UPS/FedEx that you retain all packaging materials (inner boxes, packing peanuts, outer boxes, etc.); as well as damaged items and contact us immediately. Failure to follow these requirements may result in Direct-Lighting.com being unable to file claims on behalf of you with freight carrier for reimbursement.

No merchandise may be returned without prior return authorization. Please see how to return your order

Please call Direct Lighting Customer Service at 1-888-628-8166 or 909-673-0802 to report the situation. Back To Top

What are my payment choices?

Direct-Lighting.com accepts Visa, Master, American Express, and Discover Card. Wire transfer and check are also accept. Please call for detail. Back To Top

When will my credit card be charged?

Direct-Lighting.com will not bill you until your products, including backordered or preordered items, are actually ready to ship. For items that need to ship from menufacture warehouses directly, you will be charged on the day the order is processed, which usually is 24 to 48 hrs after the order is placed online. Back To Top

Do I have to pay sales tax?

Yes, you have to pay for the sales tax if the product is shipped to California. Unless fax in your re-seller's permit. Back To Top

Does Direct-Lighting.com do Price Matches?

Yes we provide 110% price matching. Back To Top

How do I receive volume discount?

Yes, we give out volume discount to contractor, developers, .. etc. Please call for volume discount. Back To Top

Warranties

Direct-Lighting warrants that its products will be free from defects in material and workmanship for a period of 1 year from the date that products are sold to the customers. Light bulb carrys 30 day warranties.
Warranty is void if the product has been altered, misused, or used for purpose other than those for which it was designed. Back To Top

Repairs

Should the product fails to operate during full warranty period, Direct-Lighting has the option of repair, replace or refund the customer at the discretion of Direct-Lighting. Shipping of goods back to Direct-Lighting is on customer, Direct-Lighting will pay the shipping of goods back to customer. Back To Top

Disclaimer of Liability

Direct-Lighting will not under any circumstances be liable for any damages whatsoever, including any special, indirect, incidental, consequential or exemplary damages resulting from the use or loss of use of the product(s), due to any cause, even if Direct-Lighting has been advised of the possibility of such damages. In any event, Direct-Lighting's total liability to you for all damages (Whether based on contract, torte or other theories) will be limited to the amount you actually paid for the product(s). Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation may not apply to you. Back To Top

How do I return my product?

Please refer to our Return Procedure. Back To Top

I received a wrong product.

Please call our customer service to correct this for you. Back To Top

Safety & Security Tips

We have reliable secure page with full encryption algorithm protecting our full capability shopping cart and customers' information. Back To Top